It’s so simple. Our goal is to have customers for life. Our first priority is to build a business relationship based on mutual trust, value and service.
When you speak, we listen. We act. We deliver.
Ideas, problems, questions, – they are dealt with immediately. We treat each and every firm with respect and care because we deeply believe you are our lifeblood.
We are a firm with integrity
You’ll always hear the truth, even when we all wish the truth were perhaps something different. That’s just the way we operate. Firms quickly come to understand and appreciate that we’re a firm of action! Any issues brought to our attention are immediately addressed in a professional manner.
How we measure success
When it comes to our relationship with our service providers, we’ve learned that it’s easy to assume our providers are providing excellent service, that is, when everything is going right! However – years of experience has taught us that it’s only when a provider is experiencing difficulty in one way or another, can one accurately learn the level of service and commitment of that provider.
Our Promise to You
• To provide professional, efficient services at all times, combined with state-of-the art technology.
• To treat each and every person with respect.
• To never lose sight that our customers are our sole reason for existence.
• To admit when we are wrong and offer immediate solutions.
• To be the absolute best in our field at all times.
• To guarantee our services – always.
Read what some of clients have to say about eshowings!
Cathy Linck - Prudential, Fox & Roach - Media, PA - Vice President / Sales ManagerThe appointment center has been outstanding. Since it has been installed in Media (approx. 6 + mos. ago) we have had ZERO complaints. It is efficient and highly professional. We were able to save on a full time salary as we now only need one receptionist. This has helped reduce the numbers of call at the front desk.
The agents love it. One of the greatest perc is that an agent makes one call and have all of their appointments schedule.
I have nothing negative to say, I love it as well.
Teresa Pointer - Long & Foster Real Estate - Media, PAThere were several brokers I was working with in Montgomery County this week and you have no idea how disappointed I became when I realized that they were not using your firm.
Their offices close early, the agents never answer their phones and I had to get an out of town buyer into a home for a 2nd showing. If your service was being used by them I could have made the appointment. It made me realize that they lost a sale as a result of not using you because my buyer just put in an offer on the other house they were able to access through your showing desk. Amazing testimonial yes!
I determined that ONE sale for them would more than pay for a year's service through eshowings.com!!!
Now, with your great company and service, we no longer have to suffer the pains of sitting on "desk duty" and losing sales to careless fellow agents who don't relay messages properly and never reach sellers.
Thanks for delivering such outstanding consistent service!!
Alan D Reburn - Senior Vice PresidentCharlie as you know we just passed the one year anniversary for our business relationship.
I wanted to take the time to let you know how successful I feel our relationship has been.
The relationship has been better than I could have expected. Your support team is extremely helpful and always goes above and beyond the call to answer questions, rectify any issues and handle any problems which have surfaced.
The level of professionalism delivered by your staff is second to none. The products and featured offered by your system as compared to those offered when we operated our own appointment center are fantastic.
Your record keeping and the data you provide us on so many levels not only insures the appointments are handled properly but also makes our organization and our agents look much more professional in the eyes of our clients.
Everything form the electronic feedback to the complete appointment history allows the agents to clearly communicate every aspect of every appointment to our sellers. Our agents feel extremely confident when explaining the appointment process to the seller that the process will go smoothly and always result in the appointment being converted in the quickest possible time with the least inconvenience to all parties.
In addition to providing excellent service and tools for agent and client the product has given us additional benefits in the offices as well.
Due to the mass reduction in calls to the front desk of the office now that all appointment and availability calls are handled by e-showings we have been able to reduce the need for staff. And at the same time we were able to reduce staff the agents also gained the ability to focus on the incoming floor call with out the distraction of dealing with the appointment and availability calls.
In closing I would like you to know the move to e-showing has proved to be an excellent decision for both our agents and clients and I only wish we had made the decision to do so earlier.
Thanks so much for the outstanding service and look forward to working with you for many years to come.
Ruth Feldman, e-PRO - WEICHERT,Realtors® - McCarthy AssociatesMr. Graham,
Thank you very much for your help.
Also, I must add, I couldn't live without your company!!!
Thanks again, Ruth
Marie L. - Prudential Fox & Roach – Brigantine, NJJust a short note to follow up with the service I received when I called in - Sue answered the call and I explained to her that my assistant wasn't in, I was leaving for vacation and I needed help/confirmation with my showing instructions (a lot of them). I asked if she would be monitored for time and if so, to let her manager know I was needy! Her courteous, friendly and efficient manner was certainly appreciated. Thank you Sue,
Leslie – Prudential Fox & Roach – Philadelphia, PA"Oh, we love it. Love it, love it, love it."
Kim Andrews - Re/Max Centre RealtorsYou are doing a great job! I'm very happy with eshowings.
Gerry Mele - eLand RealtyI have been a client for close to 5 years. Since I work alone, I could not have managed appointments without your service. Your service has been excellent and your staff both pleasant and efficient. Hope our paths will cross again in the future.
Greg B. – Assist 2 Sell – W. Palm Beach, FL“As an owner, outsourcing the calls has been a tremendous help in lifting the burden of having to staff the office on weekends and after 5pm during the week.”
Jordan S. – Coldwell Banker Preferred – Philadelphia, PA“I’m happy with the service”
Walter Cason - HomeownerI would like to congratulate eshowings’ personnel for the outstanding and professional job that they are doing in keeping us informed on our information concerning the property that we have put on the market and relying on the correct and accurate information on the showings and comments from the Realtors that are showing our property.
This gives us a sense of security that the information that we receive is correct. You are outstanding and I will stand by you and recommend your services to anyone.
Again, thanks and I will continue to be a Member even when my property is sold, so feel free to use me as a reference for your services. God Bless and continue to serve Proudly and Professionally.
Mrs. Matthews – Home Owner – Houston, TX“I ALSO WANT TO SAY THANK YOU TO YOUR STAFF FOR ALWAYS BEING SO POLITE AND PROFESSIONAL ON THE PHONE AND RESPONSIVE TO ALL MY EMAILS. YOU GUYS ARE GREAT!”
Neil & Terry R. - Coldwell Banker - Newark, DEThe Appointment Center handling the showing appointments for our listings is very helpful and efficient for our agents and our sellers. The system saves us considerable time, especially with the feedback service to our Sellers through email. Also, making appointments through E-Showings when we have to tour Buyers saves time, and is more efficient, especially since you are available 8AM - 8PM and 8-6 on weekends.
Everyone is always very helpful and courteous, yourself included. Please relay our thanks to all your Associates.
Rosemary Fluehr - Prudential, Fox & Roach Realtors - Philadelphia, PAIts been a wonderful tool!
Ken Wall - Prudential, Fox & Roach - West Chester, PAThe Appointment Center has been one of the best ideas to be implemented since I joined Prudential Fox & Roach 2 1/2 years ago. When on floor duty and presented with a potential client call I am in a more relaxed frame of mind which allows me to concentrate solely on the questions of the caller.
Also when one of my sellers claimed that her property was not selling because there had been only 8 or 10 showings I produced a printout from the Appointment Center.....36 appointments had been made! I secured the necessary price reduction and quickly sold the property!
Babs Polyak - Keller Williams Realty - Hamilton/Burlington, NJThank You! My job is so much easier because of what you do, how well you do it and the friendliness of your staff.
Pat Harvey - Prudential Fox Roach - Malvern/Paoli Home Marketing CtrCongrats on this decade anniversary. A majority of our office, including myself, were quite upset to loose our receptionist to "an appointment center" for the fear of losing the personal touch she provided. Well you taught us just how wrong we could be. Here is to another successful 10 years.
Ajay M. – Prudential Gary Greene – Houston, TX“Very helpful and prompt to requests, follow-up, and clarification.”
Elsa L. – Prudential Gary Greene – Houston, TX"Polite and professional… You guys are so much better than the service we had before. Thanks for being so patient and explaining things for me. You are doing a wonderful job."
Yvonne A. Hall - Keller Williams Realty Central DECongratulations! I for one, am very happy to have your services. Here's to another successful ten years!
Michael L. McGavisk - Operating Principal - Keller Williams RealtyOctober 13, 2006
I started with eshowings on their very first day of operations. I terminated their services on January 9, 2006. The old saying, 'the grass is greener on the other side" is not always true, as I found out. I switched to their competitor; primarily due to a misperception we had concerning the service at eshowings. I'm happy to say that we went back to eshowings in July 2006. The opportunity of utilizing both firms provided us with a true baseline from which to gauge services.
We (us and eshowings) found that the primary breakdown occurred due to a lack of understanding of the features of eshowings and how to use them. Since then, eshowings has renewed their efforts to continually educate my agents and staff through a variety of means: from conducting on-site training office by office, to facilitation by their Member Services division, and finally their ability to customize their programs to be all about Keller Williams and our business model. We have found that eshowings simply offers a more professional, efficient service than that of their competitor.
They do an excellent job handling the appointment process for my offices and approximately 400+ agents. I would be happy to recommend eshowings over the competition to anyone!
Audrey Ellen Brodie - Owner/Realtor - FIRST CLASS PROPERTIESWhat a classy move, Sam! I just want you to know that your service is First Class. I utilize the efficiency of your reservation team and email agent feedback system as a way to secure my listings....and I have proud to say I am in the top 5% for volume with agents in Kent County. Hats Off to you....and I hope you continue to be successful because your success is our success at First Class Properties!!!
Wendy Hatchett - Coldwell Banker Preferred - BLue Bell, PA...any time, any place, you can access E-Showings and contact Buyers agents for feedback or to pass on changes with your listing - you don't need to worry about having that information printed and with you or in your file. Reports for Sellers are much more comprehensive.
Victoria Christy - Remax Top Notch AssociatesI just wanted to take a minute and put it in writing that I am so impressed by your company's (and your personal) customer focus. I love and appreciate working with business partners who are both business efficient and personal.
Thank you very much!
Billie B. – Prudential Fox & Roach, Haverford, PAAwesome, awesome, awesome. I love it."
Eileen C. – ERA Platinum – Worcester, PA"An excellent service!"
Rose Censullo - Business Development - Prudential Verani RealtyDear Sam,
It’s hard to believe that it’s been over two years since we starting using your services at eshowings. Although the year isn’t quite over yet, you have scheduled over 18,000 co-broke appointments for us this year alone.
That’s over 18,000 appointments that our Office Administrators did not need to handle or schedule, freeing them up to assist agents and managers with our many other services and tools. In addition, your software has provided easy access to all appointment information, co-broke information and reports for our clients, agents and management.
As a company you have always been pro-active and constantly work at improving your tools. Thanks to the changes you have made to the feedback reports, we now have close to a 60% success ratio, compared to less than30% the first year.
As the internal support person and liaison for eshowings, I can honestly say that we have minimal issues. With 11 offices and over 250 full time agents, we average about 1,500 appointments a month with your service. In the past 6 months I may have had, at most, 3 issues from our agents and even then maybe one was truly a problem. You and the entire staff at eshowings have always responded to our inquiries promptly and professionally.
With a new year fast approaching, new business plans are in the works, and it’s a pleasure to leave the scheduling of appointments in your qualified hands.
John H. - Real Estate Excel – Perkasie, PA“You guys always do a great job.”
Jen Murphy - Office Manager - The Wemert Group - Keller Williams Advantage II Realty - Orlando, FLEshowings has helped to take Jenny’s business to the next level! As a busy assistant to a top-producing Realtor, it is important that eshowings is very user-friendly and time-saving. Their message center is professional and friendly.
It is also very appreciated that any questions I have are handled immediately by our representative, Sam. I have brought suggestions to him on more than one occasion that could save both myself and him, much time. As a result, he has taken them to the company and has worked on implementing them. It is great to see how well not only the call center works with other Realtors on getting our listings shown and getting those appointments made, but also how much Eshowings cares about their clients and is willing to listen to their suggestions!
I am so happy with this system and what it has done for my workload. We suggest it to everyone we know and are currently trying to implement it throughout our entire office of 100 agents in Orlando.
It is one of the best tools we have at our disposal.
Mr. Gray – Home Owner – Drexel Hill, PA“Thanks to all of your staff for their hard work and their service. I’m impressed that you call even when agents are running late. Additionally, you sound great when leaving messages.”
Janet K. Stretch, GRI, ABR, CRS - Prudential, Fox & Roach - West ChesterHaving just recently moved from a Broker that does not use the appointment center, this tool was one of the incentives that helped me decide to switch. In just a short time, the appointment center has saved me much time - time that can be spent in other areas of my business, and has greatly pleased my clients. If used to its full potential it is a valuable asset for saving time and client satisfaction.
Tony Dahm - Prudential, Fox & Roach - West Chester, PAI am a huge fan of the E-Showings system.
It saves so much time in getting feedback on my listings and it raises the professional image of PFR to our competitors. It also allows the sellers to see the feedback themselves directly from the buyers, frequently keeping the listing agent from being the “bad guy”.
I can’t imagine conducting business without E-Showings.
John J. Brown - Prudential, Fox & Roach Realtors - WalnutSam, Thanks for all your help yesterday. You guidance was clear and effective, your manner was sublime.
Sean McPartland - Buy & Sell Realty Consultants, Inc.You guys have saved my life! Imagine Sam, I used to schedule all those showings you set up this weekend, with my little note pad by myself! Good grief.. Your fee is well worth it..
I am more then pleased... Eshowings took me from a small broker who was scheduling appointments to a salesperson who could remain focused on sales. It has changed my entire business for the better.
Kevin Hensley - RE/MAX Central - Bear, DelawareI am writing to express my true appreciation to all of the hardworking men and women at EShowings.com. I have had the benefit of having them coordinate all of my showing appointments for several years now. My sellers have been extremely satisfied with their service -- we have found the staff to be courteous, polite and always willing to go the extra mile to make certain that the sellers are aware of each and every appointment. Their follow-up is exemplary, and I would recommend them to anyone without hesitation.
Glenn J. – Prudential Verani – Hudson, NH“Very polite, clear and understandable.”
Pam Krim - Broker Associate/Owner Associate - Keller Williams Realty - North WilmingtonYour Company (E-showings) has grown in leaps and bounds, but all this growth has benefited the realtor community to the maximum.
The features, tools and services available via your software are outstanding. Your representatives in the call center are well-trained, concise, and courteous to us and our Clients.
When the exception does occur, if brought to the supervisor's attention, it appears to be addressed in a professional manner.
Services like E-showings help make our professional life easier.
Thank you for a job well done and keep up the great work.
Roxiann J. Thomas - COMMON GROUND REALTORS - Philadelphia, PAAll the Best to you, your CEO Charlie Smith and the Staff of E-showings. You have been an incredible help to our business. Here’s a wish for many more wonderful years of success as you continue to support the Real Estate Industry.
Maria and Jack McGinn - Prudential, Fox & Roach - West ChesterJack and I think that the e-showings is a very professional way to handle the appointments. Agents can make the appointments on-line or use the telephone. It is fast and efficient and the hours are great. It gives agents much better flexibility in making appointments due to extended hours. The weekends are especially important as we always found some difficulties with agents having emergencies and not showing up and therefore appointments could not be made, which makes us look really unprofessional if a seller calls.
One of the greatest attributes of the system is the automatic feedback that we can then e-mail to our clients. That is absolutely priceless as it gives the seller the opportunity to read the feedback for themselves and we do not have to give them the negative or positive feedback. Negative feedback is always difficult for a listing agent to give to their client as they tend to get defensive. It is much better coming from a third party.
The fact that when there is a price reduction and all the agents that have shown the property are instantly advised is also a wonderful benefit to the system.
We feel that the company has made a very wise decision in implementing this system of showings and we know as we go into the future it will benefit us all greatly.
Maria and Jack McGinn
Ann Nagle - Prudential, Fox & Roach Realtors - West Chester, PAI, for one, am so happy to have you on the job and wish you many more years!
Mike McCann - Prudential, Fox & Roach Realtors - Philadelphia, PA
I was reluctant to use eShowings because I did want a personal level of service. I’ve been consistently settling over 500 transactions per year for the last few years and I don’t know what I’d do if I didn’t have eShowings.
The efficiency with appointments, the email notifications and the tracking of statistics are unbelievable. It allows my team to focus on marketing and selling rather than setting appointments.
#13 Real Estate Team in Transactions in the USA by REAL Trends as featured in Wall Street Journal
#1 REALTOR By Prudential Real Estate Affiliates out of over 65,000 nationwide
#1 Real Estate Team by the Philadelphia Board of Realtors
Gloria A. – Re/max Sunvest – Wilmington, DE“Outstanding…very helpful”
Tom Mulligan, Firm Owner - ARC Real Estate, Hightstown, NJ"Your service has been great, and I like the new stuff you're coming up with"
Paul and Cindy S. – Prudential Tropical Realty – Tampa, FLWe have been clients of e-showings, inc. since approximately 1999. This company has served us extremely well. At the time we first signed up with them, we carried as many as 25 listings, and we wasted a tremendous amount of time going back and forth with owners and other agents. E-showings has enabled us to have a life, especially weekends and evenings, and they allow us to serve our clients better by eliminating missed showings. The company’s telephone personnel are very well trained, and they invariably “go the extra mile” to get back to everyone. Some of the especially useful features of e-showings are the ability to change showing instructions on-line, and the ability to print out showing summaries. We wouldn’t think of going back to doing this ourselves.
Thomas J. – E Marketing Real Estate – Doylestown, PA“Great service…keeps getting better and better…I realize that it’s hard to be pleasant to all realtors, but you make a consistent effort and very few errors.”
Peggy Ragsdale - Prudential, Fox & Roach Realtors - Media, PAThank you for your great support.
Tony B. – DiDonato Realty Company – Trenton, NJ“Angel was very polite… I’m surprised to see how professional you have become… The bar is being raised.”
Susan L. DeCurtis -Prudential, Fox & Roach Realtors - Devon, PAI love eshowings!
And just today I had the most pleasant person help me schedule some showings and she wished me luck in selling one of the properties--such a nice touch--wish I had gotten her name. But most of your people at eshowings are very good--she was just extra pleasant.
Good luck for many more years of success
Pam Galian - Office Manager - Davis Owen Real Estate - Stratford, CTWe are so pleased to be working with your Company, it was the best move we have ever made!!!
Looking forward to all the new things coming up. Thanks again for all of your help, you have made it so much easier to do our job.
Peggy H. - Prudential Fox & Roach - Newtown Square, PA"Your service is WONDERFUL. Here it is after 4:30 on a Saturday, I know most offices are closed, yet I can still get through to a live operator and have my appointments set up. Our firm doesn't use your service although we have asked. When are you coming to Newtown Square?"
Charlene McDonald - Prudential, Fox & Roach Realtors - Wayne, PATo all it may concern:
I just wanted to take the time to thank the representatives at e-showings.
I find them to be competent, friendly and accommodating.
Thanks for all your help.
Sherry O. – Home Owner – West Chester, PA“Very happy with the service… extremely helpful… very patient and pleasant.”
Susan T. Taylor - Vice President - Greenville Home Marketing Center - Prudential Fox & Roach RealtorsI consider e showings to be a necessity. I know that my agents have adjusted beautifully and the transition was fairly seamless. I really think that if we took it away they would go bonkers...so yes it is a retention tool. I cannot believe any agent in the NCC Market place would go anywhere without an appointment center, it is an assumed in the recruiting game for this particular market as I am sure you are aware. The reporting aspects and feedback part of the system is a must. Let me know if I can do anything else.
Gabrielle H. Stover - Weichert Realtors - Paoli, PAMy firm went to e-showings within the last year, and I could not be more pleased. I appreciate the good service you are providing.
Patrick O'Connell - Prudential, Fox & Roach Realtors - Philadelphia, PAGreat Service!
Associate Owner, ABR, Realtor Keller Williams Realty - Wilmington, DEDear Ryan and Team,
All too often those of us in the customer service business only take time to voice our complaints or problems. I wanted to take time and give eshowings some well deserved words of thanks!
Your company has now been serving our office for a few months and what a difference you have made, to site a few examples:
My clients have commented on the calls that they receive when appointments are made. Many have noticed "a smile over the phone." I have been told (about your operators) "these folks that make the appointments are much more professional then that other company you used." This also applies to my staff, when we call to make an appointment or make a change to a listing, your team is eager to please and always ensures accuracy with follow-up.
As you know, without appointments we cannot sell houses! Thank you for the great customer service both internal and external. I appreciate the great tools you provide for our customers and the wonderful reports that make our jobs much easier and user friendly for all.
Kudos to all at eshowings - keep up the good work.
Sincerely, Steve Anzulewicz
Ed Fordyce - Prudential, Fox & Roach - West Chester, PAE-showings allows us to serve a customer/client, rather then making appointments. The e-showings staff are well trained and professional. In my opinion, every real estate office should be using e-showings as part of stepping their company up to a higher level of sevice.
Mike Carney - Keller Williams Realty - Princeton, NJCongratulations on 10 Great years of service!!!
Ern Cunningham - Coldwell Banker Preferred - Wayne, PAWhen I think back on my years of appointment making and calling for feedback on my listings I can’t say enough about your superior program and performance of your personnel.
Keep up the great work and thank you for making our work load easier.
Susan Bell - Coldwell Banker Preferred - Exton, PACongratulations and thanks for all you do for us realtors and our clients!
Courtney F. – Prudential Fox & Roach – Philadelphia, PAThe E-Showings Appointment Center has certainly stepped up to the plate in the handling and scheduling of our listing appointments. In a business where efficiency is essential E-Showings has provided our agents and clients with courtesy, proficiency and the level of attention absolutely crucial in attending to our clients’ needs.
Ann S. - Prudential Fox & Roach Realtors - Greenville, DEI'm so glad my company has contracted with you. Your service is awesome!
Susan Medford - Prudential, Fox & Roach - West ChesterE Showings has been fantastic! It is the only "Professional" way to conduct business.
My clients love it because they can access the feedback themselves and I love it because it is right there in print for them to see. The showing agents respond with feedback much more readily to the E Showings then they ever do. It is convenient for the listing agent with all the statistics provided for us.
I wish we had it sooner, and can never imagine being without it (that would be a step backward for our business).
Thank you wholeheartily for this invaluable tool.
Kristine Maroney - RE/MAX Independence - Chadds Ford, PAKeep up the good work. We love using your services!
Charlie A. De La Torre, SrI have aquired a few new listings during the end of 2006 and both were listed with the appointment center at eshowings.com. Having little or no knowledge to begin with as to the dynamics of the services of your company. I have interacted with one the coordinators whose name is Angel. She patiently provided me with the important knowledge on how realtors would manage his or her account with eshowings and with this confidence, after acquiring the knowhow, I was able to turn around my listings in an amazing short period of time. I realized that the primary contributing factor in the quickturn around of events is the professional and efficient handling of services you extended to my prospective buyers and the management of data made available to realtors like myself. Not only did it benefit me directly but also my perspective buyers as well for the high tech availability of data covering my listings. I therefore submit my appreciation for the efficient services of your company especially that of Angel whose friendly and one-on-one interaction made everything easy for me. I cannot think of anything else that can parallel with your services. thank you!
Barbara Campbell - Prudential, Fox & Roach Realtors - Medford, NJi love using e-showings. it makes life easier when setting appointments up for the day to show homes and takes away the pain of scheduling appointments at the front desk when on floor duty. the e-showing representatives are wonderful and do a great job. thank you.
Eileen N. – Premier Realty – Wilmington, DE“Some of the greatest employees…so professional and helpful…that is what customer service is all about!”
Jeff A. – Re/max Direct – Boynton Beach, FL“I have been very pleased with the service your company provides... Keep up the good work.”
Ted Twogood - Coldwell Banker Residential BrokerageSam:
I am so thankful and grateful for your service. I do not have to worry about my listings being scheduled while I am away from my phone. My time is freed up so much. If I am with my family in the evening, or at church, or in a listing appointment I am not bothered by realtors wanting me to take time out and schedule appointments.
If I have a client on vacation, or a very picky client who wants their house to be shown on certain time frames of the day. I know it will be taken care of.
Sam. I can’t say enough about your customer service. If I do make a mistake, or need help. Your company takes care of my questions right away!
There is not enough good things to say. I would hope that my competitors do not use this. I even use this program in my listing presentation to insure my clients that If I am not available, there homes will not be delayed because of my schedule. I can rest assured knowing that all my listings will be managed.
E Showings is a great asset and a time saver. Even if you have 1 listing, It’s worth the money just for the managing system of your listing.
THANK YOU SO MUCH!!!!
Suzanne Law-Ticknor - Prudential, Fox & Roach - West Chester, PAEShowings has been GREAT! It helps me to know immediately when showings are scheduled and most important is the feed back. It allows me to forward the feed back directly to my seller with the true feelings of how their home showed etc. It keeps me from directly contacting the seller by phone and having to, in some cases, tell them their house showed poorly.At least it is not coming from my mouth. It helps me to convince sellers to either fix up or lower the price because there are direct comments for the buyers.
I hope we keep this service. It truly helps with time management and there are many less mistakes with appointments.
Beth Ann Angelos - Prudential, Fox & Roach - West Chester, PAI feel the appointment center has made our office stand out from our competor in the following ways.
1. All appointments are correctly make and noted on my listings
2. The feedback email on my listings have made dealing with a seller easier.
3. Being able to keep a showing log is very helpful when dealing with a relocation company and having to send biweekly reports.
4. Being able to access information on my listings at anytime, anywhere, is more efficient.
5. Being able to send out email to all agents who have shown my properties with special announcements such as up coming Open Houses, Price reductions, bonus, etc.
6. The overall professional way of dealing with my sellers has improve communication. This to me is the most important with todays market.
Randi T. – Prestige Homes – Deerfield, FL“Kenneth provided fantastic service! His voice and professionalism were unbelievable!”
James S. – Home Owner – Wesley Chapel, FLGood Morning Ryan; In today's world, people are so quick to make every complaint they can when they do not like something. I am a firm believer that when something is wrong is has to be directed. I am also a firm believer that when something goes very well, this too should be expressed. My wife has managed a call center for many years and I have dealt many times with call centers with my own needs. In all my years dealing with them, I have never experienced such a truly enjoyable group as I have with your staff. Not only are they courteous polite, and professional, they also listen to the customer. They have proven to be people that care about what they do and this shows in their mannerism as well. I cannot identify just one person because they all have been great. I feel your company has done an excellent job when it comes to customer satisfaction and I wanted to let you know how great they are. This type of work ethics should be placed into a training video as an example of what customer service from a call center should be. I extend my congratulations to you and your company for a job well done. If there was an award that could be given to these employees, I feel they deserve it. Thank you for your time and please feel free to contact me if you have any questions. Sincerely;
Florence B. – Prudential Fox and Roach – Media, PA“Logical, polite and patient.”
Carole Littleton - Weichert Realtors - Paoli, PACongratulations on your 10th anniversary. I find your service amazing along with your staff who are courteous, friendly helpful, etc., etc.. I'm still learning how to use all your services your provide. Keep up this innovative system.
Patricia A. Tiehel - Vice-President - Branch Manager - Long and Foster Real Estate - Media, PAYour company does a great job. We never want to be without you!
Denise Gilmore - Prudential, Fox & Roach - Concord24 X 7 says it all. I go to E Showings first for all my appointments. I'll be glad when the other companies like Patterson get on board as well. 99% of the time the confirmation is instantaneous followed immediately with a confirmation e-mail. If they have to confirm with the owner, that confirmation e-mail is also in a timely manner. The e-mail confirmation is proof that an appointment was made & confirmed.
George Taylor - Prudential, Fox & Roach - Newtown Square, PAI have found the service very helpful even before we started using it.
The hours available to make appointments is much more convenient, I believe up to 8Pm. Not only making appointments but canceling or letting Sellers know you may be late. The feedback request seems to be working better than phone calls. Much less confusion than agents making appointments between floor shifts that are waiting for confirmation. I have found the whole process, whether our firm or others, to be highly convenient and efficient.
Jack Bernhardt - Prudential, Fox & Roach - West Chester, PAJust wanted you to know how great I think Eshowings has been since we started using them.
My clients enjoy being able to see the showing agents comments.
They all conduct themselves well in dealing with the home owners and showing agents.
Having them has put us back in a competive position in getting listings.
Thank you for providing this great service for us.
Bill Luke Luke Real EstateI have been with eshowings since it's inception and have witnessed the growth and constantly evolving service the company provides to both their clients and the clients of the real estate companies. I have also recently received a number of compliments from my sellers regarding the friendly demeanor and thoroughness of the operators. I would like to thank the entire staff for their commitment to us and our clientele, as your professionalism is a direct reflection on us.
Dan Tocci - Prudential, Fox & Roach - Newtown Square, PAHi Alan,
I'd like to thank you for helping to bring E Showings to Prudential Fox & Roach Realtors. Along with making opportunity time more productive, the procedures set into the E Showings appointment process helps make it safer. Every appointment is checked against the Realtor roster to assure that showing instructions are only distributed to registered Realtors. This is a very valuable feature by itself.
I also use the appointment calendar along with other statistical reports that E Showing provides with my Sellers to show how often their property is shown & when. This simple form can help me visually demonstrate to my Seller that we need to change their marketing plan if there is a decrease in appointments.
There is no doubt that E Showings helps us manage our appointment process in a more professional manner. It is a very valuable part of the Marketing procedure. I include this feature in my listing presentation to show Sellers that we keep professionalism and their safety in mind at all times.