Frequently Asked Questions.

Is your web site live, real time?
Yes. Data entered by you or us is instantly available to all concerned parties.

Who owns the data?
You do, always. We work for you.

Who controls the showing instructions?
You do, always. We also provide extensive educational information to help your agents make properties as
easy to show as possible.

Do you ever share sensitive information?
No. You decide who, if anyone, you want to see things like the showing agent name, firm, phone numbers,
etc.

What happens if there is a temporary showing procedure change?
We have a feature called “Temporary Alert.” This feature allows the agent to temporarily modify the
showing instructions. It is used for a wide variety of reasons, ranging from receiving a ratified contract to placing a hold on showings due to the seller being ill, etc.

What type of help do you provide?

• TECHNICAL SUPPORT
  Staffed Monday through Friday, from 9:00 a.m. until 5:00 p.m.. Other times – emergency response only.
  
  
• MEMBER SERVICES DIVISION
  Staffed Monday through Friday, from 9:00 a.m. until 5:00 p.m.. This division is responsible to conduct consistent random surveys of our membership. They conduct monitoring of our staff and they will address each and every idea or concern you may have.
  
  
• ONLINE HELP
  Always available and kept up-to-date. Our online help is unique too!
  
  We realize that agents want and need quick ‘how to’ answers. We understand that their focus needs to be working with buyers and sellers – not becoming a computer guru!
  
  When an agent clicks the topic they need help with, they simply sit back and watch a Video Tutorial! These tutorials are easy to understand and each lasts an average of only 45 seconds!

Reporting Capabilities

Our service offers you the most complete reports on your listed properties. Each report is custom tailored to give you the most complete information on how a listing is performing. Every eshowings service offers the following reports.

Feedback Solicitation and Reporting
By default, our software sends an e-mail to the showing agent one hour after the appointment time. Our software will send another e-mail the next day and a final one the third day. Second and third attempts for feedback stop if the feedback is received.

The listing agent can specify that our software should make between one and seven attempts to get feedback. When the feedback is received, the listing agent receives an immediate e-mail notification that contains the feedback received while the feedback is simultaneously written to the property record. This allows for great reporting on all feedback received!

Do you ask specific questions?
We ask three questions:

1. Do you believe the home was:
   Priced Right   Priced Too High   Priced Too Low   None Given
2. How did the home show?
   Excellent   Good   Fair   Poor   None Given
3. Did your buyers express interest in the home?
   Yes   No   None Given

The showing agent may also leave detailed and extensive comments as well. There is also a separate comment box that the listing agent can utilize to enter their comments.

How is feedback data displayed?
We display the actual answers to the listing agent. We also use charts, which summarize the answers in total and are a great visual for sharing this data with the seller.

Full Appointment History
View all showing history for your inventory at a click of a button.

Listing Alerts
At a click of a button you can notify showing agents of changes to your listings. This would be a great way to notify interested parties of price reductions, property enhancements, open houses, etc. These alerts go out with the photo of the property and come from YOUR return e-mail address!

Digital Rolodex*
Provides all contact information for every agent that has shown your inventory at the click of a button.

Seller Reports
At the listing agent’s discretion, a weekly report can be provided to the seller! This report will go out the day of your choice and will include all appointment history, feedback and even marketing activity or tasks you have completed during the past week!

Recruiting Reports
We make it easy to access co-op agent showing activity by date, price range, zip code, etc.

Average days on Market

Active properties with no showing activity

Showings by price range, zip code, broker, agent, etc

Temporary Showing Alerts
This feature will enable the Listing Office and Agents to temporarily alter the showing information for a brief period of time for any property. A listing can be modified for a variety of circumstances, such as: “Temporary Hold Showings Sick Child”, “Temporary Hold Showing House is Being Painted” etc

Feedback Reports and Functionality
Feedback to the co-op agent is included in our service! Agents can even build and retrieve their own feedback reports on selected properties 24/7 anywhere with internet access. Feedback includes graphing of feedback responses!

MARKETING ACTIVITY REPORT!
This report gives the listing agent the ability to document all marketing activity, action items, tasks, etc., on one report and communicate this information EASILY to the seller. A great report used widely to promote the value of your service to the seller. From advertising to inspection dates to walk through information; this report has it all! Our system even records the number of appointments during each specified activity!